Terms & Conditions

Last Updated: 28 August 2025

These Terms govern your use of the Beryl Payroll Assistant ("Beryl"), a subscription service provided by the Australian Payroll Association Ltd (APA).

1. Subscription & Access

• Beryl is a paid subscription service available on a monthly or annual basis.
• Subscriptions are billed in advance and renew automatically unless cancelled.
• Access is granted per account and must not be shared across multiple individuals or organisations.

2. Cancellation & Refund Policy

• You may cancel your subscription at any time by providing written notice via email to info@austpayroll.com.au or by processing your cancellation via Stripe.
• Cancellation will take effect at the end of your current billing period (monthly or annual).
• No refunds will be issued for unused time on either monthly or annual plans, including for early termination.
• Upon cancellation, access to Beryl will continue until the end of your paid term, after which your account will be deactivated.

3. Acceptable Use

• You agree not to misuse Beryl in any way, including for unlawful, abusive, or automated data collection purposes.
• You must not interfere with the normal operation of the service or its infrastructure.

4. Intellectual Property

• All content, designs, AI models, and tools within Beryl are the property of APA or its licensors.
• You may not copy, reproduce, or distribute content without written permission from APA.

5. Nature of Support Provided

• Beryl provides general payroll information only and does not constitute legal, financial, or professional advice.
• APA makes no guarantees regarding the accuracy, completeness, or fitness of responses for your specific circumstances.

6. Feedback and Product Development

• Any feedback you provide may be used by APA for internal improvements, marketing, or product development without compensation or obligation.

7. Limitation of Liability

• APA is not liable for any direct, indirect, or consequential damages arising from your use of Beryl, including loss of data, business interruptions, or reliance on inaccurate information.

8. Termination

• APA may suspend or terminate your access to Beryl if you breach these terms.
• On termination, all access will be revoked and data may be retained in accordance with our data retention policy.

9. Changes to Terms

• APA may update these Terms from time to time. Updates will be posted on our website and, where material, notified via email or platform alerts. Continued use of Beryl signifies acceptance of updated terms.

License Restrictions

Beryl Software is provided for personal, non-commercial use only. By using the software, you agree to the following restrictions:

1. No Commercial Use: You may not use the software, in whole or in part, for any commercial purposes. This includes, but is not limited to, providing services, support, or solutions to third parties, whether paid or unpaid.
2. No Reproduction or Distribution: You may not copy, reproduce, modify, distribute, sell, sublicense, rent, or otherwise transfer the software or any portion of it to any third party.
3. No Use as an Information Source: You may not use the software as a data or information source for any other service, system, or product. For example, the software may not be used to generate or supply responses for helpdesk tickets, knowledge bases, or similar services for your organisation or others.
4. Personal Use Only: The software is intended solely for your individual personal use. Any use outside this scope is strictly prohibited.

Violation of these restrictions may result in termination of your license and/or legal action.

 

Privacy Policy

Last Updated: 15 July 2025

APA respects your privacy and is committed to managing your data in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Information We Collect

We collect personal and organisational data when you subscribe to and use Beryl, including:

• Full name, email address, job title, phone number, organisation
• Interaction data (questions asked, response usage)
• Technical data (browser type, access logs, session IDs)

How We Use Your Information

We use your data to:

• Provide and support access to Beryl
• Improve the functionality and performance of the service
• Notify you of system updates, changes, or enhancements
• Ensure platform security and service integrity

Third-Party Disclosure

We may share data with trusted third parties solely to deliver or improve our services, including:

• Hosting and cloud storage providers
• Analytics or system monitoring platforms
• Customer support and automation tools

All vendors are bound by strict confidentiality obligations and privacy controls consistent with the APPs.

Data Retention
Your data is retained only for as long as necessary for business or legal requirements, including:

• Active service provision
• Quality assurance and analytics
• Compliance with financial or legal obligations

You may request deletion of personal data at any time, subject to applicable retention laws.

Your Rights
You have the right to:

• Request access to or correction of your data
• Withdraw consent or object to specific processing
• Request deletion of your data (where lawful)

To exercise your rights, contact: info@austpayroll.com.au

Updates to This Policy
We may amend this Privacy Policy from time to time. All changes will be published on our website.

 

Data Security Statement

APA takes data protection seriously and implements appropriate security measures to safeguard your information.

Infrastructure & Hosting

• Data is hosted on secure servers located in Australia, using trusted infrastructure providers.
• All communications between you and Beryl are encrypted using HTTPS/TLS protocols.

Technical Safeguards

• Role-based access control limits internal staff access to only what is necessary.
• Regular audits and access logging are conducted.
• Backups are performed routinely and stored in secure environments.
  
  

Breach Notification

If a data breach occurs that is likely to result in serious harm, we will:

• Promptly notify affected users
• Report the incident to the Office of the Australian Information Commissioner (OAIC)
• Take corrective action and communicate transparently about next steps